gurita Account & Payment FAQ

No. Each person may hold only one gurita account. If we discover that you operate multiple accounts, all accounts will be suspended and balances may be forfeited. When you register on gurita, you confirm that you are opening your first and only account. If you have forgotten your password or username, use our password recovery feature or contact support via live chat. Do not open a second account. If you have a dispute with an existing account, contact us to resolve it before opening a new account.

Opening an account on gurita takes three main steps. First, you provide your username, email, password, and mobile number on our registration form. Second, we send a verification code to your email — enter it to confirm your email address. Third, you upload identity documents (government-issued ID such as KTP or passport), proof of address (utility bill or bank statement), and a selfie with your ID for verification. Once we verify your documents, your account is active and you may deposit funds. If your documents are unclear or do not match your account details, we will request new documents. This process typically takes one business day.

Depositing via local payment, online payment, or e-wallet on gurita is straightforward. Log in to your account, click "Deposit", and select your payment method. You will be shown a payment code or redirected to the app to complete payment. Once your payment is processed by the payment provider (usually within seconds to a few minutes), your balance is credited automatically. You may also deposit via mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment). There is no deposit fee on gurita, though your payment provider may charge a small fee. After you deposit during Idul Fitri or Idul Adha holidays, processing may take slightly longer due to increased transaction volume.

gurita does not charge deposit or withdrawal fees. Your full deposit amount is credited to your account, and your full withdrawal request is processed without deduction by us. However, your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank) may charge a small transaction fee. This fee is set by your payment provider, not by gurita. Withdrawal requests are reviewed for security and verification purposes before processing. Once approved, your funds are transferred to your chosen payment method. Processing times vary by payment provider and typically take one to three business days.

We at gurita cover major football tournaments and domestic leagues. Our sportsbook includes Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and many other competitions. We also offer esports markets including Mobile Legends, Free Fire, and PUBG Mobile. In addition to sportsbook betting, gurita features live-dealer tables such as blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. We also offer a wide variety of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability may vary by your location and current local law. Check our Popular Games page to see what is available in your region.

Bonus offers on gurita come with specific terms and conditions. Any bonus promotion we announce will include a clear description of the offer, eligibility requirements, wagering requirements (the number of times you must bet the bonus amount before you may withdraw it), expiry date, and any game restrictions. Not all games contribute equally to wagering requirements — some may be excluded or contribute a lower percentage. Bonus funds are separate from your deposit balance and may not be withdrawn directly. You must meet all wagering requirements before bonus funds are credited to your main balance. Read the full terms of each promotion before claiming. If you have questions about a specific bonus, contact our support team via live chat.

You may manage your gurita account preferences by logging in and visiting your Account Settings. There you can update your email, mobile number, and password. You may also enable two-factor authentication for added security. If you wish to temporarily pause your account activity, contact our support team via live chat and explain your reason. We can help you temporarily restrict your account or close it permanently if you choose. Any balance remaining in your account may be withdrawn according to our standard withdrawal process. Be aware that if you close your account, you cannot reopen it under the same email address for 12 months. Account changes take effect immediately or within one business day depending on the type of change.

Our support team monitors live chat during operating hours and aims to respond to all queries as quickly as possible. For urgent account issues such as suspicious activity, login problems, or withdrawal delays, we typically respond within one business hour. For general inquiries about games, payments, or account management, we aim to respond within one business day. If you contact us during a public holiday such as Idul Fitri or Nyepi, response times may be longer. For non-urgent questions, you may also check our FAQ page or visit our About us or Terms & Conditions pages for answers. If you need assistance, use the live chat icon on our website to connect with a support agent. Be ready to provide your account username and the email address associated with your account for verification.