gurita Platform Privacy Notice

This page describes what we collect when you use gurita and how we keep that data protected. We gather information necessary to verify your account, process your deposits and withdrawals, and deliver live-dealer games, sportsbook markets, and slot games. We do not sell your personal data, and we encrypt all transactions using industry-standard security.

When you sign up for gurita, we collect your email, name, date of birth, and government-issued ID number. We use this information to verify your identity before your first withdrawal and to comply with anti-fraud regulations. We also collect transaction history — deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers — and betting records for account administration and dispute resolution.

This privacy notice explains our data practices, your rights, how we use cookies, and how to contact us about your data. We comply with applicable data protection laws in the jurisdictions where we operate, including regions like Jakarta, Surabaya, Bandung, Medan, and Semarang.

What data we collect on gurita

We collect account information when you sign up: email address, full name, date of birth, gender, and residential address. We also collect a copy of your government-issued ID (KTP, passport, or driver's licence) and a recent utility bill or bank statement for verification. This information is required before your first withdrawal from gurita.

We collect transaction data automatically: deposit amounts, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), deposit timestamps, withdrawal requests, and withdrawal timestamps. We record your IP address, device type, and browser information when you log into gurita. We also log your betting activity — which games you play, bet amounts, outcomes, and timestamps — for account reconciliation and dispute resolution.

We use cookies to remember your login session and preferences. Cookies are small files stored on your device that help us deliver a faster, more personalized experience on gurita. You can disable cookies in your browser settings, but this may limit gurita functionality. We also use analytics cookies to understand how users navigate our platform — this helps us improve performance and fix bugs.

Account data

Email, name, date of birth, address, ID number — collected at signup and used for verification and account administration.

Transaction data

Deposit amount, payment method, withdrawal requests, timestamps — logged for fraud prevention and dispute resolution.

Technical data

IP address, device type, browser, login timestamps — collected automatically to secure your account and improve platform stability.

How we use your data on gurita

We use account data to verify your identity, process deposits and withdrawals, and prevent fraud. We compare your ID information against government records and check your transaction history for suspicious patterns. If we detect unusual activity — multiple deposits in rapid succession, withdrawal requests from a new device, or bets that exceed your normal pattern — we may review your account and contact you via email or live chat.

We use transaction data to settle bets, process payouts, and handle disputes. If you disagree with a bet settlement or have questions about a withdrawal, we use our transaction logs to investigate and resolve the issue. We also use this data to comply with anti-money-laundering (AML) regulations in the jurisdictions where we operate.

We use technical data to secure your account, prevent unauthorized access, and improve gurita performance. If someone tries to log into your account from an unusual location, we may send you a security alert. We use analytics to understand which games are popular, which payment methods are most used, and where we experience performance issues — this helps us prioritize improvements.

Third-party processors and data sharing on gurita

We share your data with third-party payment processors to handle deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment). These processors receive only the information needed to complete your transaction — they do not receive your full ID or betting history. All payment processors use encryption and meet industry security standards.

We may share limited information with our live-dealer studios to enable chat support during games. The studios see your username and chat messages only during active play on gurita. They do not receive your account balance, ID, or transaction history. After your session ends, chat logs are deleted.

We do not share your data with third-party advertisers or data brokers. We may disclose data if required by law — for example, if a court orders us to provide account records as part of a legal investigation. We may also share anonymized data (information that does not identify you personally) with analytics partners to understand market trends.

Your rights and data access on gurita

You have the right to access, correct, or delete your personal data on gurita. To request a copy of your data, contact our support team via live chat. We will provide your account information, transaction history, and betting records within one business day. To correct incorrect information (for example, if your address is outdated), log into your gurita account and update your profile directly.

You have the right to request deletion of your account and associated data. If you request deletion, we will close your account, process any outstanding withdrawals, and delete most of your data within 30 days. However, we retain limited information (transaction records, ID copies) for 7 years to comply with anti-money-laundering regulations and tax law. You can request account deletion in your account settings or by contacting support.

You can opt out of marketing emails at any time by clicking "unsubscribe" at the bottom of our emails. You can also disable analytics cookies in your browser settings — this will prevent us from tracking your behavior on gurita, but may affect site performance. You cannot opt out of essential cookies (login session, fraud prevention) without disabling gurita functionality.

Security and data storage on gurita

We encrypt all data in transit using TLS (Transport Layer Security) protocol. When you log into gurita or deposit money, your connection is encrypted end-to-end. We do not store full payment card details on our servers — payment processors retain that information, and we store only a reference token. Your password is hashed using industry-standard algorithms so that even our staff cannot read it in plain text.

Our servers may sit outside your jurisdiction. Your data may be processed in multiple countries, including regions outside Southeast Asia. However, we apply the same data protection standards everywhere we operate. If your data is transferred internationally, we use standard contractual clauses approved by data protection authorities to ensure your information remains protected.

We conduct regular security audits and penetration tests to identify and fix vulnerabilities. If we discover a data breach that could affect your account security, we will notify you via email and provide guidance on protecting your account. We recommend enabling two-factor authentication (2FA) in your gurita account settings for added security.

Cookies and tracking on gurita

We use session cookies to keep you logged into gurita. When you close your browser, your session ends and the cookie is deleted. We use persistent cookies to remember your language preference and login device — these expire after 12 months. We use analytics cookies (from third-party services like Google Analytics) to track page views, click patterns, and time spent on gurita. These cookies do not store personal information but help us understand user behavior.

You can control cookies in your browser settings. Most browsers allow you to accept, reject, or delete cookies. If you disable essential cookies, you will not be able to log into gurita or place bets. If you disable analytics cookies, your activity will not be tracked for analytics purposes, but gurita will still function normally.

Our commitments and your contact options on gurita

We commit to protecting your data and using it only for the purposes described in this notice. We do not sell your personal information, and we do not use your data for automated decision-making (such as algorithmic profiling) without your consent. We comply with applicable data protection laws in all jurisdictions where we operate.

If you have questions about our privacy practices, contact our support team via live chat on gurita. Our team responds in Indonesian and English within one business day. You can also email us through the contact form in your account settings. If you believe your data has been misused or that we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction.

This privacy notice is effective as of the date shown at the bottom of gurita. We may update this notice if our practices change or if new regulations require it. If we make significant changes, we will notify you via email. Continued use of gurita after any update constitutes your acceptance of the revised notice. For detailed information about our terms of service, visit our Terms & Conditions page. For account verification and security procedures, see our About us page.